Terms and Conditions

Effective Date: October 15, 2026   ·   Last Updated: October 15, 2026

These Terms and Conditions explain how our website works, how quotes, bookings and payments are handled, and what you can expect when you book an RU&CLAT experience.

In These Terms

01Introduction and Acceptance

02About RU&CLAT

03Website Use

04Services

05Quotes and Availability

06Booking Confirmation

07Deposits / Retainers

08Final Payment

09Pricing and Additional Charges

10Travel and Venue Fees

11Cancellations

12Rescheduling

13Refunds

14Event Changes and Delays

15Overtime

16Client Responsibilities

17Venue Requirements

18Guest Conduct

19Equipment and Property Damage

20Roaming Experience Services

21Photography and Keepsake Services

22Digital Galleries

23Photo Quality and Artistic Discretion

24Product Availability and Substitutions

25Third-Party Vendors and Services

26Intellectual Property

27Photo and Video Marketing Consent

28Force Majeure

29Limitation of Liability

30Indemnification

31No Guarantees

32Privacy

33Electronic Communications and Signatures

34Governing Law

35Dispute Resolution

36Severability

37Changes to These Terms

38Contact Information

Section 01

Introduction and Acceptance

These Terms and Conditions (the “Terms”) govern your use of the RU&CLAT website (the “Website”) and any inquiry, quote, booking or service provided by RU&CLAT Roaming Experiences.

By using the Website, submitting an inquiry or quote request, or booking our services, you agree to these Terms. If you do not agree, please do not use the Website or book our services.

Key Terms Used on This Page

  • “Client” means the person or organization that requests a quote, signs a Service Agreement or pays for RU&CLAT services.
  • “Guests” means the attendees, invitees and other people present at the Client’s event.
  • “Services” means the roaming, photography, keepsake and related services described in a quote or Service Agreement.
  • “Service Agreement” means the written agreement, proposal or booking contract accepted by the Client for a specific event.

Your Service Agreement Comes First

Each confirmed booking is governed by a Service Agreement together with these Terms. The Service Agreement sets out the details of your event, such as services, schedule, pricing and payment terms.

If a signed RU&CLAT Service Agreement contains terms that conflict with these website Terms and Conditions, the signed Service Agreement will control for that booking.

Related Policies

These Terms do not replace our separate policies:

  • Our Privacy Policy, which explains how we handle personal information.
  • Our Photo & Video Release or other written consent, which governs the use of identifiable images for marketing purposes.

Section 02

About RU&CLAT

RU&CLAT Roaming Experiences (“RU&CLAT,” “we,” “us” or “our”) is operated by [BUSINESS LEGAL NAME], located at [BUSINESS ADDRESS].

RU&CLAT creates interactive event experiences, including roaming hostess service with wearable serving trays and on-site photography with printed and digital keepsakes.

Service Area

Our services are currently offered in [SERVICE AREA]. Events outside this area may be accepted at our discretion and may involve additional travel fees, as described in the Travel and Venue Fees section.

Section 03

Website Use

You may use the Website to learn about our services, contact us and request quotes. When using the Website, you agree not to:

  • Use the Website for any unlawful or fraudulent purpose.
  • Submit false, misleading or incomplete information.
  • Interfere with the Website’s security or normal operation.
  • Copy, scrape or reuse Website content except as permitted in the Intellectual Property section.
  • Upload or send harmful code, spam or offensive material.

We may update, suspend or discontinue any part of the Website at any time. Descriptions, photos, packages and examples on the Website are provided for general reference and are not a binding offer.

Accessibility

We want our Website and services to be welcoming to everyone. If you have difficulty accessing any part of the Website, or need an accommodation at your event, please contact us at [email protected] and we will make reasonable efforts to help.

Section 04

Services

RU&CLAT offers two primary categories of event services. The exact services, duration, staffing, quantities and deliverables for your event will be described in your quote and Service Agreement.

1. Roaming Experiences

Our hostesses move throughout weddings, private parties, corporate events, graduations, birthdays and other celebrations using wearable serving trays to offer products, beverages, keepsakes or customized experiences directly to Guests. See the Roaming Experience Services section for details.

2. Photo & Keepsake Experiences

Depending on the package selected, RU&CLAT may:

  • Photograph event Guests.
  • Take spontaneous or posed photographs.
  • Print photos during the event.
  • Create personalized photo keychains.
  • Create other physical keepsakes.
  • Provide digital or virtual photo galleries.

See the Photography and Keepsake Services and Digital Galleries sections for details.

Section 05

Quotes and Availability

  • A request is not a booking. Submitting a contact form, quote request, booking inquiry, email or WhatsApp message does not guarantee a booking.
  • A quote does not reserve a date. A quote describes proposed services and pricing. Your date is reserved only when your booking is confirmed as described in the Booking Confirmation section.
  • Subject to availability. All services, dates, times and staff are subject to availability until a booking is confirmed.
  • Quote validity. Quotes are valid for [QUOTE VALIDITY PERIOD], unless a different period is stated on the quote.
  • Based on your information. Quotes are based on the event details you provide, such as date, location, schedule and Guest count. If those details change, the quote may change.

Section 06

Booking Confirmation

When Your Booking Is Confirmed

Your booking is confirmed only when both of the following have happened:

  • The required RU&CLAT Service Agreement has been accepted or signed by the Client; and
  • Any required deposit, retainer or payment has been received by RU&CLAT.

Until both steps are complete, your date is not reserved and may be offered to other clients.

Changes After Booking

Changes requested after your booking is confirmed, such as additional hours, services, Guests, products or locations, are subject to availability and may affect pricing. A change is confirmed only when we agree to it in writing.

If a signed Service Agreement conflicts with these Terms, the signed Service Agreement controls for that booking.

Section 07

Deposits / Retainers

To reserve your date, a deposit or retainer may be required. The amount is: [DEPOSIT / RETAINER].

  • The deposit or retainer reserves your date and covers our planning and preparation time.
  • Your Service Agreement will state whether the deposit or retainer is applied to your final balance.
  • Your Service Agreement will state whether, and under what conditions, any part of the deposit or retainer is refundable, subject to applicable law.

Section 08

Final Payment

  • The remaining balance is due by [FINAL PAYMENT DEADLINE], unless your Service Agreement states otherwise.
  • If final payment is not received on time, the consequences will be as described in your Service Agreement. [LATE PAYMENT POLICY]
  • Accepted payment methods: [ACCEPTED PAYMENT METHODS].
  • Payments may be processed through [PAYMENT PROCESSOR], whose own terms may also apply.
  • Charges that arise during the event, such as approved overtime, will be invoiced as described in your Service Agreement.

Section 09

Pricing and Additional Charges

Prices are stated in your quote or Service Agreement. Applicable taxes will be added where required by law. Additional charges may apply for:

  • Overtime (see the Overtime section).
  • Travel, parking, tolls or venue access (see the Travel and Venue Fees section).
  • Extra product quantities, prints, keychains or keepsakes beyond your package.
  • Rush requests or late changes that require expedited production or staffing.
  • Custom personalization, such as names, logos, monograms, colors or branded designs.

Any additional charge will be explained in your quote, Service Agreement or a written change confirmation before it is charged.

Section 10

Travel and Venue Fees

  • Travel fees: [TRAVEL FEES].
  • Events outside [SERVICE AREA] may require additional travel time and charges.
  • Parking, loading, tolls and venue access fees may be added if they are not provided by the Client or the venue.
  • Overnight travel, if agreed in writing: [OVERNIGHT TRAVEL POLICY, IF APPLICABLE].
  • Any fee charged by the venue to allow outside vendors is the Client’s responsibility unless otherwise agreed in writing.

Section 11

Cancellations

Please Read Your Service Agreement

The specific cancellation, rescheduling and refund terms for your event are stated in your signed Service Agreement. Where the Service Agreement differs from these Terms, the Service Agreement controls.

Client Cancellation

  • Cancellations must be sent to us in writing at [email protected]. A cancellation is effective on the date we receive it.
  • Cancellation terms: [CANCELLATION POLICY].
  • The amount retained or refunded depends on when the cancellation is received and the terms of your Service Agreement.
  • Custom or personalized items that have already been ordered or produced for your event may not be refundable, as stated in your Service Agreement.

RU&CLAT Cancellation

  • If we must cancel for reasons within our control, we will notify you as soon as reasonably possible.
  • We will try to offer a suitable alternative, such as replacement staff or a new date.
  • If no acceptable alternative is available, we will refund amounts paid for services we did not provide, as described in your Service Agreement.

Weather or Venue Issues

  • For outdoor events, the Client is responsible for arranging a suitable covered or backup space where needed.
  • If weather or venue conditions make it unsafe or impractical to provide the service, we may pause, adjust or relocate the service within the venue.
  • If the venue becomes unavailable, we will work with you in good faith on a reasonable solution under your Service Agreement.

Emergencies and Force Majeure

Cancellations caused by events beyond reasonable control are addressed in the Force Majeure section.

Section 12

Rescheduling

  • Requests to reschedule must be sent in writing to [email protected].
  • Rescheduling terms: [RESCHEDULING POLICY].
  • A new date is subject to availability and is confirmed only when we agree to it in writing.
  • Pricing may change if the new date, time, location or services differ from the original booking.
  • How your deposit or retainer is applied to a new date will be as described in your Service Agreement.
  • If no new date can be agreed, the request may be handled as a cancellation.

Section 13

Refunds

  • Refund terms: [REFUND POLICY].
  • Any refund will be handled according to your Service Agreement and applicable law.
  • Approved refunds will normally be issued to the original payment method, unless we agree otherwise in writing.
  • Whether payment processing fees are refundable will be stated in your Service Agreement.
  • If you have a billing concern, please contact us at [email protected] so we can review it with you.

Section 14

Event Changes and Delays

Schedule and Event Changes

Please inform us as early as possible about any significant change in timing, location, Guest count or event format. Changes are subject to availability and may affect pricing.

Delays Not Caused by RU&CLAT

If the event or our service is delayed for reasons outside our control, such as a late ceremony, venue access delays or schedule changes by the Client or venue, how the booked service time is counted will be as described in your Service Agreement. Extending the service may be subject to overtime charges and staff availability.

Delays Caused by RU&CLAT

If we start late for reasons within our control, we will make reasonable efforts to provide the full booked service time, subject to venue limits, or offer a fair adjustment under your Service Agreement.

Section 15

Overtime

  • Service beyond the booked time is subject to staff availability and venue rules.
  • Overtime rate: [OVERTIME RATE].
  • Overtime must be approved by the Client or the Client’s designated on-site contact before it begins.
  • Overtime payment terms: [OVERTIME PAYMENT TERMS].

Section 16

Client Responsibilities

To help us deliver a great experience, the Client agrees to:

  • Provide accurate and complete event information.
  • Provide venue contact details, access information and load-in instructions.
  • Obtain any venue permissions needed for our services.
  • Provide reasonable setup and access time.
  • Inform us in advance of venue rules, restrictions or requirements.
  • Provide access to electricity or internet connectivity when required by the selected service.
  • Help ensure a safe working environment for our team.
  • Make reasonable efforts to ensure Guests do not interfere with or damage our equipment.
  • Inform us promptly of significant schedule changes.
  • Designate an on-site point of contact for the day of the event.
  • Give only lawful instructions to our team.

Section 17

Venue Requirements

  • The venue must allow our services, staff and equipment to operate safely.
  • Some services may require a flat, dry and accessible area, a nearby power outlet, a protected space for printing equipment, or a staging area for our team. Specific requirements will be shared before the event.
  • If the venue requires vendor insurance, permits or other documentation, please tell us as early as possible. [CONFIRM WHETHER CERTIFICATES OF INSURANCE CAN BE PROVIDED]
  • If a venue restriction that was not disclosed to us prevents or limits the service, the Service Agreement will govern any adjustment.

Section 18

Guest Conduct

We are committed to a respectful environment for our team and your Guests.

  • Our team may decline to serve, or may step away from, any person who is abusive, harassing, unsafe or visibly intoxicated.
  • Our team may pause or end a service if our staff’s safety is at risk. How this affects payment will be as described in your Service Agreement.
  • When it is safe to do so, we will make reasonable efforts to contact the Client’s on-site contact before taking these steps.

Section 19

Equipment and Property Damage

Our trays, printers, cameras and other equipment are an important part of the experience.

  • Where allowed by law, the Client may be responsible for the reasonable cost of repairing or replacing RU&CLAT equipment that is damaged, lost or stolen during the event because of the Client, Guests, invitees or venue personnel.
  • The Client is not responsible for normal wear and tear, or for damage caused by RU&CLAT’s own negligence.
  • We will document any damage and share it with the Client before requesting payment.
  • Our team will use reasonable care with the venue and the Client’s property.

Section 20

Roaming Experience Services

Our hostesses move throughout the event using wearable serving trays to offer products, beverages, keepsakes and customized experiences directly to your Guests. The products, quantities, duration and service style for your event will be described in your Service Agreement.

Products

Your Service Agreement will state which products, such as beverages, food items, keepsakes or customized items, are supplied by RU&CLAT and which are supplied by the Client. Quantities are limited to those included in your package unless additional quantities are agreed in writing.

Alcoholic Beverages

  • Where alcohol is served, it must be served in accordance with applicable law and venue rules.
  • Our team will not serve alcohol to anyone who appears to be under the legal drinking age or visibly intoxicated.
  • [CONFIRM WHO SUPPLIES ALCOHOL AND WHO HOLDS ANY REQUIRED LICENSES OR PERMITS]

Food and Allergens

If food products are offered, we will share available ingredient information on request. The Client is responsible for informing Guests where appropriate. We cannot guarantee that products are free from allergens.

Presentation

Hostess attire, presentation and service style will follow the package selected or as agreed in writing.

Section 21

Photography and Keepsake Services

Where included in your package, RU&CLAT may photograph Guests, take spontaneous or posed photos, print photos during the event, and create personalized photo keychains, other physical keepsakes and digital galleries.

Photography Used to Provide the Service

Photos taken at your event are used to deliver the contracted service, such as:

  • Instant prints.
  • Personalized photo keychains.
  • Other physical keepsakes.
  • Digital or virtual galleries.

This service use is separate from marketing use, which is covered in the Photo and Video Marketing Consent section.

Guests Who Prefer Not to Be Photographed

Any Guest may decline to be photographed. Our team will respect a Guest’s request not to be photographed whenever reasonably possible.

Prints and Keepsakes

  • Print colors may differ slightly from how images appear on screens.
  • Personalized keepsakes may have normal manufacturing variations.
  • The number of prints, keychains or keepsakes delivered depends on your package or Service Agreement.
  • Additional prints, reprints or replacement keepsakes may be subject to availability and additional charges.

Section 22

Digital Galleries

  • Where included, gallery access may be provided by link, password or QR code.
  • The Client is responsible for sharing access links appropriately.
  • Once a gallery link, password or QR code is shared or redistributed, the gallery may no longer remain private.
  • Galleries may expire after [GALLERY RETENTION PERIOD]. We recommend downloading any images you wish to keep before then.
  • Long-term archival storage is not guaranteed unless specifically included in your package.
  • Galleries are intended for personal use by the Client and Guests. Commercial use of gallery images requires our written permission.

Section 23

Photo Quality and Artistic Discretion

  • Final image appearance may vary due to lighting, venue conditions, Guest movement, printing limitations and artistic choices.
  • Composition, editing, cropping, color treatment and image selection are made at RU&CLAT’s reasonable artistic discretion, consistent with the package selected.
  • RU&CLAT may select which images are suitable for printing, keepsakes or galleries.
  • We cannot guarantee that every Guest will be photographed or that every moment will be captured.

If you have a concern about the quality of a deliverable, please contact us and we will review it in good faith.

Section 24

Product Availability and Substitutions

  • If a specific product, material, color or keepsake becomes unavailable, we may substitute an item of similar style, quality and value.
  • For significant substitutions, we will make reasonable efforts to notify you in advance.
  • Custom or branded items may require production time. Late changes or rush requests may not be possible or may involve additional charges.

Section 25

Third-Party Vendors and Services

  • Some parts of our services may rely on third parties, such as gallery platforms, printing or fulfillment partners, payment processors or product suppliers.
  • We choose these providers carefully but are not responsible for interruptions or errors caused solely by them. Their own terms may also apply.
  • RU&CLAT is not responsible for the services of other vendors at your event, such as planners, caterers, venues, DJs or other photographers, unless they are engaged by us.

Section 26

Intellectual Property

  • The Website and its content, including text, logos, designs, photos and the RU&CLAT name, are owned by or licensed to RU&CLAT and are protected by intellectual property laws.
  • You may not copy, reproduce or use our content or branding for commercial purposes without our written permission.
  • Unless your Service Agreement states otherwise, RU&CLAT retains copyright in the photographs we create, and the Client and Guests receive a personal, non-commercial license to view, download, print and share delivered images. [CONFIRM IMAGE OWNERSHIP AND LICENSE TERMS]
  • If you provide logos, names, artwork or other materials for personalization, you confirm that you have the right to use them and permit us to use them only to provide your services.

Section 27

Service Photography Is Not Marketing Consent

Photos captured to deliver your service (instant prints, keychains, keepsakes and event galleries) are different from marketing use. These Terms alone do not grant RU&CLAT unlimited advertising or commercial rights to any Guest’s image or likeness.

Marketing Use

Use of identifiable Guest photos or videos for advertising, our Website, social media, our portfolio or other commercial marketing will be handled through a separate Photo & Video Release or other appropriate consent.

A Client’s booking does not by itself mean that every Guest has consented to marketing use.

Minors

A Client’s booking does not authorize commercial or promotional use of a minor’s image. Where required, consent from a parent or legal guardian will be obtained separately.

Section 28

Force Majeure

Events Beyond Reasonable Control

Neither RU&CLAT nor the Client will be responsible for failing to perform, or for delays in performing, obligations caused by events beyond reasonable control, such as:

  • Severe weather.
  • Natural disasters.
  • Venue closure.
  • Government restrictions or orders.
  • Major transportation disruption.
  • Widespread power outages.
  • Serious illness.
  • Emergencies.

What Happens Next

Refunds are not automatic in every situation. The affected party will notify the other as soon as reasonably possible, and both parties will work together in good faith toward a reasonable solution, which may include:

  • Rescheduling.
  • A service credit.
  • Substitution of staff or services.
  • A partial refund.
  • Another reasonable solution.

The appropriate solution will depend on the signed Service Agreement, the services already provided or prepared, and the circumstances.

Section 29

Limitation of Liability

Attorney review required

Our Responsibility

To the fullest extent permitted by law:

  • RU&CLAT is not liable for indirect, incidental, special or consequential damages, such as lost profits, related to the Website or our services.
  • RU&CLAT’s total liability for any claim related to a booking will not exceed [LIABILITY CAP — ATTORNEY REVIEW REQUIRED].

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, willful misconduct, fraud, or personal injury caused by negligence. Nothing in these Terms limits rights you may have under applicable consumer protection laws.

Section 30

Indemnification

Attorney review required

To the extent permitted by law, the Client agrees to reimburse and hold RU&CLAT harmless from reasonable claims, losses and costs to the extent they are caused by:

  • The Client’s breach of these Terms or the Service Agreement.
  • Unlawful instructions given by the Client.
  • Guest misconduct.
  • Venue restrictions that the Client knew about but did not disclose.
  • Damage caused by attendees.

This does not apply to claims caused by RU&CLAT’s own negligence, willful misconduct or breach of the Service Agreement.

Section 31

No Guarantees

We take great care with every event, but we cannot guarantee specific outcomes, such as the level of Guest participation, the number of images captured, particular photographs or moments, or the reaction of Guests. Examples, photos and past events shown on the Website illustrate our style and are not a promise of identical results.

Section 32

Privacy

Personal information collected through the Website and our services is handled as described in our separate Privacy Policy. Please review it to understand how we collect, use and protect personal information.

Section 33

Electronic Communications and Signatures

Where permitted by applicable law, quotes, Service Agreements, confirmations and consents may be completed electronically, including through:

  • Electronic signatures.
  • Digital forms.
  • Online acceptance.
  • QR-code consent forms.

Electronic records and signatures have the same effect as paper documents and handwritten signatures where the law allows.

We may send booking-related communications, such as quotes, confirmations, invoices and notices, by email or to the phone or WhatsApp number you provide. Please keep your contact information up to date.

Section 34

Governing Law

Attorney review required

These Terms are governed by the laws of the State of [GOVERNING STATE], without regard to its conflict-of-law rules, except where applicable law requires otherwise.

Section 35

Dispute Resolution

Attorney review required

Informal Resolution

If a concern arises, please contact us first at [email protected]. Both parties will try to resolve it informally and in good faith within [INFORMAL RESOLUTION PERIOD].

Formal Resolution

If a dispute cannot be resolved informally, it will be resolved through [DISPUTE RESOLUTION METHOD] in [COUNTY / VENUE], unless applicable law requires otherwise. Nothing in this section prevents either party from bringing a qualifying claim in small claims court.

Section 36

Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in full effect. The invalid part will be limited or modified only as much as needed to make it enforceable.

Our failure to enforce any part of these Terms is not a waiver of our right to enforce it later.

Section 37

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last Updated” date and will apply from that date.

Changes to these Terms will not alter the terms of a Service Agreement that has already been signed, unless both parties agree in writing.

Section 38

Questions About These Terms?

If you have questions about these Terms and Conditions or about an RU&CLAT booking, please contact us.

RU&CLAT Roaming Experiences

Operated by [BUSINESS LEGAL NAME]

Last Updated: October 15, 2026